Your hospital made an intelligent choice to invest in Intuitive/Da Vinci robotic technology. Now make another smart choice: Let OmniChannel Health save you an average of $1000 per box on your

Intuitive/Da Vinci stapler reloads, a valuable offer backed by its 100% quality assurance and satisfaction guarantee.

WHO IS OMNICHANNEL HEALTH?

OmniChannel Health is a trusted and reliable distributor of medical and surgical products for hospitals and health systems, vetted by AHRMM and a proud member of AHRMM’s Supply Chain Resource Council. We are a licensed wholesaler and distributor of pharmaceuticals and medical devices, registered with the Connecticut Department of Consumer Protection (Registration # CSW.0005572). This certification underscores our commitment to authenticity, integrity, and the highest standards of safety, security, and professionalism in all our business practices.

WHY WOULD I NEED OMNICHANNEL HEALTH WHEN I CAN PURCHASE FROM INTUITIVE DIRECTLY?

OmniChannel Health specializes in offering valuable savings on the following Intuitive/Da Vinci stapler reloads: 

• SureForm 45mm Reloads
  • Blue (48345B), Green (48345G), Black (48345T), White (48345W)
• SureForm 60mm Reloads
  • Blue (48360B), Green (48360G), Black (48360T), White (48360W)
• EndoWrist 30mm Reloads o Blue (48630B), Green (48630G), White (48630W)

For other Intuitive products, we recommend you purchase these from the original equipment manufacturer (OEM).

HOW DOES OMNICHANNEL HEALTH SOURCE OEM INTUITIVE/DA VINCI STAPLER RELOADS?

OmniChannel Health follows strict protocols in three key areas to ensure product authenticity and reliability:

1. Inventory Sourcing: We source inventory exclusively from trusted, vetted, and reputable suppliers, hospitals, surgery centers, medical device distributors, and other resellers.
2. Documentation Requirements: Every transaction includes comprehensive paperwork, such as purchase orders, invoices, and bills of sale, ensuring full traceability.
3. Quality Systems Procedures: We maintain rigorous procedures to guarantee product safety and efficacy throughout receipt, storage, and distribution.

Bottom line: We acquire excess, genuine, unused Intuitive-branded products with the original product warranty label affixed from the OEM. Our sourcing process allows us to offer lower costs, which we pass on to our customers. Product packaging remains completely intact—never altered, compromised, damaged, or opened—ensuring sterility is maintained throughout the entire transit cycle from seller to buyer.

HOW DOES OMNICHANNEL HEALTH ENSURE QUALITY PRODUCTS AND MAINTAIN STORAGE AND DISTRIBUTION INTEGRITY?

OmniChannel Health upholds the highest quality assurance standards through stringent inspection procedures:

1. Visual Package Integrity Inspection: We inspect products for defects, discoloration, and authenticity to prevent counterfeit items.
2. Sterile Seal Inspection: For applicable products, each unit is inspected to ensure the sterile seal remains intact.
3. Lot Number and Expiration Date Inspection: Every unit is verified for expiration date and lot number accuracy, with this information included on the packing slip.

We work exclusively with vetted suppliers and third-party logistics (3PL) warehouses, ensuring compliance with strict quality control measures, including:

• Climate-Controlled Storage to protect against humidity and temperature fluctuations.
• 24/7 Security Surveillance to ensure product safety and integrity.
• Proper Storage Practices, with products stored off the ground on shelves with adequate spacing for inspection and cleanliness.

DOES PURCHASING FROM OMNICHANNEL HEALTH AFFECT MY OEM PRODUCT WARRANTY?

No. OEMs include legal language to protect themselves from customers who choose lower-cost, offbrand, third-party components and services, which may compromise quality and reliability. However, this concern does not apply to OmniChannel Health since we exclusively source, acquire, and resell high-quality, Intuitive-manufactured products.

HOW DOES OMNICHANNEL HEALTH TRACK PRODUCT ACCURACY AND FDA COMPLIANCE IN TRANSIT AND USE? HOW DO YOU HANDLE PRODUCT RECALLS?

OmniChannel Health actively monitors all products for potential recalls. If a product purchased from us is subject to a voluntary or involuntary recall by the manufacturer or the FDA, we will:

• Replace it with an identical product that is not under recall at no charge.
• Issue a full refund if a replacement is unavailable.

To ensure compliance and safety, a designated team member conducts bi-monthly reviews, which include:

1. Reviewing FDA Field Actions posted on the FDA dashboard, covering alerts and full product recalls. (Reference: FDA Recalls & Field Actions)
2. Maintaining familiarity with 21 CFR Part 820 (Quality System Regulation) to assess compliance risks.
3. Recording Part Numbers, Version Numbers, and Lot Numbers for every Intuitive product acquired.
4. Checking the FDA website for recalls and comparing data against our acquisition and sales records. If a match is found, we proactively notify affected customers.

According to a former Director of Operations at Intuitive who advises OmniChannel Health, there have been few, if any, field actions involving stapler reloads.

HOW DOES OMNICHANNEL HEALTH MAINTAIN PRODUCT QUALITY ASSURANCE AND GUARANTEE CUSTOMER SATISFACTION?

• All products are long-dated and come in original OEM packaging.
• We do not reprocess, re-sterilize, relabel, or alter products or packaging in any way.
• 100% quality assurance and satisfaction guarantee.

By maintaining strict quality assurance and compliance protocols, OmniChannel Health ensures that hospitals receive genuine, high-quality OEM products while benefiting from significant cost savings.

Disclaimer: We are not legal counsel and cannot provide legal advice. We strongly encourage you to consult your internal legal team regarding any risk or liability questions. However, based on our internal analysis and discussions with consultants—including individuals who have served as regulatory advisors to Intuitive—as well as conversations with the numerous hospitals we work with, below is our understanding regarding liability.

Hospitals are in a favorable position when using OEM Intuitive/DaVinci stapler reloads sourced from OmniChannel Health. When a hospital purchases unused, in-date, original OEM stapler reloads in unopened packaging with verified lot numbers and expiration dates—as provided by OmniChannel Health—the hospital is using authentic, untampered, and non-reprocessed products. This significantly enhances both legal and clinical positioning.

Product integrity is maintained, as the items have not been opened, altered, or repackaged in any way. Lot numbers and expiration dates ensure full traceability back to Intuitive, and the hospital is using the same OEM product it would receive directly from the manufacturer.

In the event a patient is harmed, and the issue is determined to be a defect in the stapler reload—such as a misfire or incomplete staple line—and the hospital used a genuine, in-date OEM product as described, liability would likely shift to Intuitive, not the hospital. Such an incident would typically be considered a product liability matter, rather than one of hospital misuse or negligence.