OmniChannel Health Privacy Policy

Effective date: November 8, 2026
Last updated: November 8, 2026

1. Introduction and Scope

H. Crimson Inc., d/b/a OmniChannel Health (“OmniChannel Health,” “OCH,” “we,” “us,” or “our”) supplies medical equipment and related services to hospitals and healthcare organizations. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, share and protect personal information when you:

  • visit our website at www.omnichannelhealth.com (the “Website”);
  • contact us by phone, email, web form or text message (SMS);
  • do business with us as a customer, prospective customer, supplier or partner; or
  • otherwise interact with us (together, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our Services.

This Privacy Policy does not apply to third-party websites, products or services that may be linked from our Website. We encourage you to review the privacy policies of those third parties.

2. Information We Collect

2.1 Information you provide to us

  • Contact and business information: name, job title, employer or organization, business address, email address, and phone numbers (including mobile numbers).
  • Order and account information: products and services requested, purchase orders, delivery details, invoices and payment records. Card payments, if any, are processed by our payment processor.
  • Communications: the content of emails, web form submissions, phone calls and text messages you send us, and records of our communications with you.
  • SMS consent records: the date, time and method by which you agreed to receive text messages from us, and any opt-out requests.

2.2 Information collected automatically

When you visit our Website, we and our service providers may automatically collect:

  • IP address, browser type, device type and operating system;
  • pages viewed, links clicked, referring website and time spent on pages;
  • approximate location derived from your IP address; and
  • information collected through cookies and similar technologies (see Section 6).

2.3 Information from other sources

We may receive business contact information from our customers (for example, a hospital that designates a contact person for orders), from distributors and partners, and from publicly available sources.

2.4 Health information

OCH sells equipment to healthcare organizations. We do not ask for, and you should not send us, patient health information through our Website, email or text messages.

3. How We Use Information

We use personal information to:

  • respond to inquiries and provide customer support;
  • process, fulfill and deliver orders, and send order, delivery and account updates;
  • communicate with you by phone, email and, where you have agreed, by text message;
  • manage our business relationship with you, including invoicing and collections;
  • operate, maintain, secure and improve our Website and Services;
  • comply with legal, regulatory, tax and accounting obligations;
  • detect, prevent and respond to fraud, security incidents and misuse; and
  • establish, exercise or defend legal claims.

We do not sell personal information, and we do not use it to make decisions that produce legal or similarly significant effects about you based solely on automated processing.

4. SMS / Text Messaging Privacy

This section applies to text messages (SMS) sent and received by OmniChannel Health, including messages sent by our staff through Microsoft Teams.

We do not share your mobile information. Mobile opt-in information won’t be shared with third parties for marketing purposes. We do not sell, rent or share your mobile phone number, mobile information, or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes, including lead generators. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All other categories of information in this policy exclude text messaging originator opt-in data and consent.

Message delivery only. The only exceptions are (1) the telecommunications carriers and the messaging platform (Microsoft Teams) that technically transmit our texts, which process mobile information solely to deliver them and may not use it for any other purpose, and (2) disclosures required by law.

What we collect. When you text with us, we collect your mobile number, your mobile carrier, the content of the messages, the date and time of each message, and your opt-in and opt-out history.

How we use it. Our staff use this information only to text with you one-to-one: to answer your questions, to update you on your orders and deliveries, to provide customer support, and to keep records of your consent.

How you consent (opt-in). You agree to receive text messages from OmniChannel Health when you:

  • check the optional, unchecked SMS consent box on a form on our Website;
  • text your OmniChannel Health representative first at the Teams business number shown in their email signature or order communications, in which case we reply only within that conversation; or
  • tell a member of our staff that we may text you, after they read you our SMS disclosure.

We record the date, time, method and staff member for each consent. Consent to receive text messages is not a condition of any purchase.

Types and frequency of messages. All texts are sent individually by OmniChannel Health staff from their Microsoft Teams business numbers, in one-to-one conversations about orders, deliveries and customer support. We do not send marketing, bulk or automated texts. Message frequency varies. Message and data rates may apply. OmniChannel Health does not charge for text messages.

Opting out and help. You can opt out at any time by replying STOP (or QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE) to the number that texted you. You will receive one confirmation message and no further texts from that number unless you reply START. To stop texts from all OmniChannel Health staff, contact us at +1 319 409 2920 or [email protected]. For help, reply HELP or contact us at the same phone number or email.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Sensitive information. Text messages are not encrypted. Please do not send passwords, payment card numbers, patient information or other sensitive information by text. We will never ask you for passwords or payment card numbers by text.

Our full SMS terms are in our SMS Terms and Conditions, which link back to this Privacy Policy.

5. How We Share Information

We do not sell or rent personal information. Section 4 controls for mobile information and SMS opt-in data and consent, and none of the sharing described below applies to them. Subject to that, we share other personal information only as follows:

  • Service providers: companies that perform services on our behalf, such as IT and cloud hosting, email and collaboration tools (including Microsoft 365), website hosting and analytics, shipping and logistics, accounting and payment processing. They may use the information only to provide services to us.
  • Manufacturers and delivery partners: the contact details needed to fulfill, ship, install or service equipment you order. They never receive SMS opt-in or consent records.
  • Legal and safety: when required by law, subpoena or court order, or when we believe disclosure is necessary to protect our rights, property or safety, or that of our customers or others.
  • Business transfers: in connection with a merger, acquisition, financing or sale of all or part of our business. Any successor must honor this Privacy Policy, including the commitments in Section 4.
  • With your consent: for any other purpose you agree to. This never applies to SMS opt-in data and consent.

6. Cookies and Analytics

Our Website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it.

  • Essential cookies are needed for the Website to function and cannot be switched off.
  • Analytics cookies help us measure traffic and improve the Website. We may use analytics tools such as Google Analytics. Google’s use of this data is described at How Google uses information from sites that use its services, and you can opt out with the Google Analytics Opt-out Browser Add-on.

You can block or delete cookies through your browser settings. Some parts of the Website may not work properly if you do. Do Not Track and Global Privacy Control. We honor Global Privacy Control (GPC) signals where required by law. Because there is no common standard for Do Not Track signals, our Website does not currently respond to them.

7. Data Retention, Security, Children and Location

Retention. We keep personal information only as long as needed for the purposes in this policy, including to meet legal, tax, accounting and contractual requirements. We keep records of SMS consent and opt-out requests for as long as needed to demonstrate compliance with applicable law. When information is no longer needed, we delete or de-identify it.

Security. We maintain reasonable administrative, technical and physical safeguards to protect personal information, such as access controls and, where appropriate, encryption and multi-factor authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and regulators as required by applicable law.

Children. Our Services are intended for business users and are not directed to individuals under 18. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

Location of processing. OmniChannel Health is based in the United States, and we process and store information in the United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States.

8. Your Rights and Choices

Communications. You can opt out of text messages at any time by replying STOP (see Section 4). You can unsubscribe from marketing emails using the link in the email. We may still send you messages related to your orders or account.

Access, correction and deletion. Depending on where you live, you may have the right to:

  • know what personal information we hold about you and how we use it;
  • get a copy of your personal information;
  • correct inaccurate information;
  • ask us to delete your information;
  • opt out of the sale of personal information or targeted advertising (we do neither); and
  • not be treated differently for exercising these rights.

To make a request, contact us using the details in Section 9. We will verify your identity before responding, and we will reply within the time required by law (usually 45 days). An authorized agent may make a request on your behalf with your written permission. If we deny your request, you can appeal by replying to our decision.

California residents. In the past 12 months we have collected the categories of information described in Section 2 for the purposes described in Section 3. We have not sold or shared personal information for cross-context behavioral advertising.

9. Changes and Contact Us

Changes to this policy. We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. If we make material changes, we will provide additional notice as required by law.

Contact us. If you have questions about this Privacy Policy or want to exercise your rights, contact us:

H. Crimson Inc., d/b/a OmniChannel Health
400 Rella Blvd, Suite 100, Suffern, NY 10901, USA
Phone: +1 319 409 2920
Email: [email protected]

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